playwin Privacy Policy for Filipino Players

playwin operates an online betting and gaming platform at playwin.my. As part of providing this service to registered Filipino players, playwin collects, processes, and stores certain personal information. We take that responsibility seriously.

This Privacy Policy describes our practices in plain terms so you understand what data we hold, why we hold it, and what you can do about it. It applies to all personal information collected through the playwin website, mobile experience, customer support interactions, and any promotional activities conducted by playwin.

By creating a playwin account and accepting the Terms and Conditions, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please do not register or continue using the platform.

playwin is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We have appointed a Data Protection Officer who can be contacted at the email address provided in Section 13.

playwin collects different categories of personal information depending on how you interact with the platform. Here is a breakdown of the main categories:

playwin does not intentionally collect sensitive personal information beyond what is required for identity verification and anti-money-laundering compliance. We do not collect biometric data, political opinions, religious beliefs, or health information as part of our standard account process.

playwin collects personal data through the following channels:

• Directly from you: When you register an account, submit identity documents, make deposits or withdrawals, contact customer support, or respond to surveys or promotions.
• Automatically through the platform: Technical data such as IP addresses, device identifiers, and browsing behaviour on the playwin website is collected automatically through our servers and analytics systems.
• Through payment processors: When you initiate a deposit or withdrawal, our licensed payment partners (GCash, Maya, InstaPay, etc.) share limited transaction confirmation data with playwin to reconcile your account balance.
• Through identity verification providers: Third-party identity verification services used to confirm your government ID may return a verification result and confidence score to playwin.
• Through cookies and similar technologies: As described in Section 7, playwin uses cookies and tracking tools to understand how the platform is used and to improve the player experience.

playwin uses the personal data we collect for the following purposes:

• Account management: To create and maintain your playwin account, process your login credentials, and allow you to access the platform's features.
• Identity verification: To confirm that you meet the eligibility requirements under our Terms and Conditions and applicable regulations — specifically that you are 21 years of age or older and that you are who you say you are.
• Payment processing: To process deposits and withdrawals in Philippine Peso through your chosen payment channel, and to reconcile transaction records on your account.
• Regulatory compliance: To comply with anti-money-laundering (AML) obligations, responsible gaming requirements, and reporting obligations to applicable regulatory authorities. This includes monitoring unusual transaction patterns and filing suspicious activity reports where legally required.
• Customer support: To respond to your questions, resolve disputes, and handle complaints effectively using the communication history associated with your account.
• Platform improvement: To understand how players use playwin, identify technical issues, and improve the overall experience through anonymised analytics data.
• Responsible gaming: To monitor betting activity for indicators of problem gambling behaviour and to implement deposit limits, cooling-off periods, or self-exclusion where requested or required.
• Marketing (with consent): To send you promotional offers, bonus notifications, and event alerts by email or SMS — but only if you have opted in to receive these communications. You may opt out at any time.
• Fraud prevention and security: To detect and prevent fraudulent activity, multiple account creation, and misuse of the platform or its promotional offers.

Under the Philippine Data Privacy Act of 2012, playwin processes your personal data on the following lawful bases:

• Contractual necessity: Processing your registration data, transaction records, and identity verification is necessary to fulfil the contract between you and playwin — specifically, to provide the betting and gaming services you have signed up for.
• Legal obligation: AML monitoring, identity verification, and record retention are required by Philippine law and applicable regulatory frameworks. playwin cannot waive these obligations on request.
• Legitimate interests: Fraud detection, platform security, and internal analytics are processed under playwin's legitimate interest in maintaining a safe, fair, and functional platform for all registered players.
• Consent: Marketing communications and non-essential cookies are processed only where you have given explicit consent. You may withdraw consent at any time through account settings or by contacting support.

playwin does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Full stop.

We do share limited personal data with trusted third parties where necessary to operate the platform. Each of these third parties is required to handle your data under strict confidentiality obligations and is permitted to use it only for the specific purpose for which it was shared:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partners, BDO, BPI, UnionBank, and card network providers receive only the transaction data needed to process your deposit or withdrawal.
• Identity verification providers: Licensed third-party KYC (Know Your Customer) services receive your ID document and selfie to perform verification and return a result to playwin. These providers operate under data processing agreements that restrict further use of your documents.
• Regulatory authorities: playwin is required by law to share certain data with applicable Philippine regulatory bodies, including suspicious transaction reports where mandated by AML regulations.
• Analytics and platform providers: Anonymised or pseudonymised technical data may be shared with platform analytics services to help us understand usage patterns and improve the site. No personally identifiable data is shared for this purpose without additional safeguards.
• Legal and law enforcement: Where required by a valid court order, legal process, or law enforcement authority, playwin will disclose relevant account data. We will notify you of such requests where legally permitted to do so.

If playwin undergoes a business restructuring, merger, or sale of assets, player account data may be transferred as part of that transaction. In such a case, playwin will notify affected players through the platform before any transfer occurs.

playwin uses cookies and similar tracking technologies on the website. A cookie is a small text file stored on your device when you visit a website. These technologies help us operate the platform, remember your preferences, and understand how players use the site.

The types of cookies used on playwin include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit. You cannot disable these without affecting your ability to use the platform.
• Functional cookies: Remember your language preference, display settings, and other personalisation options to improve your experience on playwin.
• Analytics cookies: Collect anonymised data about how pages are visited and how long players spend on different sections. This data is used to improve the platform. No personally identifiable information is shared through these cookies.
• Marketing cookies: Used only with your consent to track whether you have engaged with a promotional communication from playwin. These are not used to serve third-party advertisements.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in or using the betting features of playwin. Blocking analytics or marketing cookies will not affect your ability to play.

playwin retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with legal and regulatory requirements.

Specific retention guidelines:

• Account registration data: Retained for the duration of the account and for a minimum of five years following permanent account closure, as required by AML regulations.
• Identity verification documents: Retained for the same five-year minimum period after account closure. Copies of government IDs are stored in encrypted form.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five years in line with financial record-keeping requirements.
• Betting history: Retained while the account is active and for a minimum period after closure. Used for dispute resolution and responsible gaming monitoring.
• Support communications: Retained for up to three years after the last interaction to allow follow-up on unresolved issues.
• Marketing data: Removed promptly upon opt-out or account closure, subject to the retention periods above for data that serves additional regulatory purposes.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.

playwin implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• SSL / TLS encryption: All data transmitted between your device and the playwin servers is encrypted using current TLS protocols. Look for the padlock icon in your browser address bar when visiting playwin.my.
• Encrypted storage: Sensitive data including identity documents and financial records are stored in encrypted form on secured servers.
• Access controls: Internal access to personal data is restricted to playwin staff and contractors who require it to perform their specific role. Access is logged and reviewed.
• Two-step account security: playwin encourages players to enable additional verification steps on their account. Sensitive changes to account settings — such as changing your withdrawal account — require identity confirmation.
• Incident response: In the event of a personal data breach that poses a risk to affected players, playwin will notify the relevant players and the National Privacy Commission in accordance with the timelines required under RA 10173.

No system is perfectly immune to all threats. While playwin takes its security obligations seriously, you also play a role in protecting your account — keep your password private, do not share your login details, and contact support immediately if you suspect unauthorised access.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to the personal data playwin holds about you. To exercise any of these rights, contact our Data Protection Officer at the address in Section 13.

playwin is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from anyone under 21 years of age. If you are under 21, you must not register on playwin or attempt to use any of its features.

If playwin discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all related data will be deleted to the extent permitted by law, and any transactions will be reversed where technically possible.

If you believe a minor has created a playwin account using false information, please notify us immediately at support@playwin.my so we can investigate and take appropriate action.

playwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features available on the platform. When we make material changes, we will post the updated policy on this page with a revised effective date and, where feasible, provide advance notice through a platform notification or email to your registered address.

Minor corrections, formatting changes, and clarifications that do not materially affect how we handle your data will not require advance notice and will take effect immediately upon publication.

Your continued use of playwin after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you disagree with a change, you may close your account before the effective date by contacting support.

For any questions, concerns, or requests related to this Privacy Policy or how playwin handles your personal data, please contact our Data Protection Officer:

• Email: privacy@playwin.my
• General Support: support@playwin.my
• Subject Line: "Data Privacy Request – [Your Registered Name]"
• Response Time: Within 15 business days for formal rights requests

For faster processing, include your registered mobile number and account email address in all data-related requests so our team can verify your identity before actioning the request.

If you are not satisfied with playwin's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

Additional policies referenced in this document:

• Terms and Conditions
• Responsible Gaming
• Frequently Asked Questions